Policies/Procedures to Resolve Student Grievances/Complaints

Grievance procedure - Valley Technical Academy

Policy brief & purpose

Our grievance procedure policy explains how students can voice their complaints in a

constructive way. Instructors and senior management will inquire about what concerns or hinders the student’s progress, so they can resolve it as quickly as possible. Students should be able to follow a fair grievance procedure to be heard and avoid conflicts.

Valley Technical Academy encourages students to communicate their grievances. That way we can foster a supportive and pleasant learning environment for everyone.

Scope 

This policy refers to everyone in The Valley Technical Academy, LLC regardless of position or status.

Policy elements

Grievance definition

We define grievance as any complaint, problem or concern of a student regarding their learning environment, job, or coworker relationships.

Students can file grievances for any of the following reasons:

  • Learning environment harassment
  • Health and safety
  • Instructor behavior
  • Adverse changes in employment conditions

This list is not exhaustive. However, students should try to resolve less important issues

informally before they resort to a formal grievance.

Students who file grievances can:

  • Reach out to their direct instructor or EDUCATION
  • department
  • File a grievance form explaining the situation in detail
  • Refuse to attend formal meetings on their own
  • Appeal on any formal decision
  • Students who face allegation have the right to:
  • Receive a copy of the allegations against them
  • Respond to the allegations
  • Appeal on any formal decision

Valley Technical Academy is obliged to:

  • Have a formal grievance procedure in place
  • Communicate the procedure
  • Investigate all grievances promptly
  • Treat all students who file grievances equally
  • Preserve confidentiality at any stage of the process
  • Resolve all grievances when possible
  • Respect its no-retaliation policy when students file grievances with The Valley Technical Academy, LLC or external agencies

NOTICE STUDENT COMPLAINT POLICY

This school has a Certificate of Approval from the Texas Workforce Commission (TWC).

The TWC-assigned school number is:  S5276.

The school’s programs are approved by TWC.

Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform school management.

Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.

Information on filing a complaint with TWC can be found on TWC’s website at www.texasworkforce.org/careerschoolstudents. 

Procedures 

Students are encouraged to talk to each other to resolve their problems. When this isn’t

possible, students should know how to file a grievance:

  1. Communicate informally with their direct instructor. The instructor will try to resolve the problem. When students want to complain about their instructor, they should first try to discuss the matter and resolve it between them. In that case, they’re advised to request an informal meeting. Instructors should try to resolve any grievance as quickly as possible. When they’re unable to do so, they should refer to the EDUCATION department and cooperate with all other procedures.
  2. If the grievance relates to a instructor behavior that can bring disciplinary action (e.g. Sexual harassment or violence), students should refer directly to the EDUCATION department or the next level instructor.
  3. Accommodate the procedure outlined below

The EDUCATION department (or any appropriate person in the absence of an EDUCATION department) should follow the procedure below:

  1. Ask student to fill out a grievance form
  2. Talk with the student to ensure the matter is understood completely
  3. Provide the student who faces allegations with a copy of the grievance
  4. Organize mediation procedures (e.g. arranging a formal meeting)
  5. Investigate the matter or ask the help of an investigator when needed
  6. Keep students informed throughout the education process
  7. Communicate the formal decision to all students involved
  8. Take actions to ensure the formal decision is adhered to
  9. Deal with appeals by gathering more information and investigating further
  10. Keep accurate records

This procedure may vary according to the nature of a grievance. For example, if a student is found guilty of racial discrimination, The Valley Technical Academy, LLC will begin disciplinary procedures. 

Texas Workforce Commission

Career Schools and Colleges, Room 226T
101 East 15th Street
Austin, Texas 78778-0001
Phone: (512) 936-6959
http://csc.twc.state.tx.us/